Remote technical support is the fastest way to receive assistance on a wide array of day to day issues. Most general support issues can be resolved efficiently and conveniently over the phone and/or Internet. Whether you just have a quick question, have run into a problem while traveling, or simply need fast help, we have support personnel who can help you through most any technical support issue. Remote support offers:
Remote support utilizes a tiered fee structure, based on the level of support required.
Tier 1 Support includes:
Tier 2 Support includes:
Onsite technical support is available in select markets, providing dedicated support by highly competent resources. Onsite assistance is often preferred for a more personal experience and/or for more complex issues, enabling a more rapid resolution.
Ideal for the support of:
Experience all cloud hosting has to offer, while resting easy knowing it's all being monitored and managed with enterprise-level experience from GadgIT Solutions.
The experience and professionalism of GadgIT Solutions can deliver professional services that truly partner with your business, ensuring your goals and initiatives are met as expected. We have extensive experience in managing technology projects of all shapes and sizes and implementing even the most complex hardware and business systems.
Whatever the need - system replacement, infrastructure implementation, cost savings initiatives, business relocation, and more - we have the expertise to ensure your project is executed as smooth as possible, and focused on realizing the returns you're expecting.
The information below illustrates many of the fee structures around the services GadgIT Solutions provides. This can be used as a guide in cost expectations.
|Base Support Rates|
|Remote Support, Tier 1||$28 per hour|
|Remote Support, Tier 2||$42 per hour|
|Onsite Support||$87 per hour|
|Emergency/Expedite||$99 per incident|
Support subscription plans are available to enable more readily-available support of most issues, and allow for advanced support when needed. This provides a more cost-effective way of managing your support relationship, and each plan includes committed response times, ensuring help is available when you need it.
|Support Subscription Plans**|
|Plan||Remote, Tier 1||Remote, Tier 2*||Onsite*||Committed Response||Monthly Rate|
|Silver||unlimited||4 hours (per month)||not included||48 hours||$89|
|Gold||unlimited||8 hours (per month)||not included||24 hours||$129|
|Gold Plus||unlimited||8 hours (per month)||4 hours (per month)||24 hours||$199|
|Platinum||unlimited||unlimited||not included||24 hours||$149|
|Platinum Plus||unlimited||unlimited||4 hours (per month)||24 hours||$219|
|* Additional support exceeding allotted hours is billed at base rates. Hours do not roll over month to month.|
|** One-year commitment term required.|
Professional services work will always be accompanied by a signed and agreed-to Statement of Work. The rates below are examples of rates that are often included in these projects.
|Typical Professional Services Rates|
|Project Management||$95 per hour|
|Servers & Infrastructure||$120 per hour|
|Software Development||$185 per hour|
|Other Services||$105 per hour|
Managed Cloud Hosting
Hosting rates are customer-specific and vary widely based on individual requirements. Please contact us to discuss your needs.
GadgIT provides IT services in Mooresville and IT support in Mooresville. Get your PC problems fixed by IT support services in Mooresville. IT services in Plainfiled and IT services in Indianapolis are also availabe. You can also get IT support in Plainfield and IT support in Indianapolis.